FROM PLAN TO PLAY
Four steps. One seamless experience.
From finding the right event to making the most of every moment inside, HAP keeps your entire journey together.
ONE APP · EVERY STEP
01 — Discover
Find something worth showing up for.
Explore concerts, festivals, live shows and experiences around you.
02 — Book
Secure your place in a few taps.
Choose your ticket, complete your booking and keep everything ready in HAP.
03 — Enter
Your ticket is ready when the gate is.
Open it quickly, scan once and move into the event with confidence.
04 — Play
Make more of every moment.
Follow the schedule, find your way, pay and access supported event features in one place.
EVENT MODE
Your whole event, in your pocket.
When the gates open, HAP brings your ticket, schedule, map, payments, friends and live updates into one connected experience.
LIVE EVENT COMPANION
Tickets
Ready when the gate is.
Keep your ticket close and open it quickly when it is time to enter.
HAP Pay
Spend less time waiting.
Recharge and pay faster across supported event counters.
Live Feed
Stay close to what is happening.
See important announcements, live updates and event highlights.
Schedule
Know what is on and what is next.
Keep track of performances, sessions and experiences throughout the event.
Navigate
Find your way through the venue.
Locate stages, food, facilities, help points and exits.
Find Friends
Reconnect inside the crowd.
Find and meet your group across supported event locations.
Play
Take part in more.
Join challenges, activities and interactive moments available at the event.
SOS
Help when you need it.
Reach the event team quickly when you need assistance.
Available features may vary by event.
Explore the HAP appHAP EVENT MESH
Big crowd.Weak signal.The event keeps moving.
When mobile networks jam, HAP-powered devices connect locally over Bluetooth—helping supported ticketing, entry and event operations continue until internet connectivity returns.
Cellular networkCONGESTED
HAP local meshACTIVE
Cloud syncQUEUED · READY TO SYNC
Tickets stay ready
Stored securely on the attendee’s device and available when needed.
Entry keeps moving
Supported tickets can be checked locally when venue connectivity becomes unreliable.
Event teams stay connected
Essential updates can move between supported HAP devices across the venue.
Everything catches up
Queued activity synchronises when internet connectivity returns.
No signal? The event still has a network.
Availability varies by event, enabled workflows and supported devices.
BUILT FOR CONFIDENCE
- Single-use signed tickets
- Secure payment processing
- Clear refund policy
- Privacy by design
- Support when it matters
FOR ORGANISERS
Run the event.Not ten different systems.
Bring ticketing, entry, crews, payments, counters and live operations into one connected command centre—from first sale to final settlement.
Before. During. After. One connected view.
- Ticketing
- Entry
- Crew
- Payments
- Counters
- Live operations
One system. One operational view.
Demo Event · Live Operations
PRODUCT PREVIEWSample data
- EntryMoving
- GatesActive
- CountersOnline
- CrewConnected
- DevicesSynced
Arrivals
Arrivals through the gatesMoving
Gates
- Gate AOpen
- Gate BOpen
- VIP entryOpen
Counters
- Food courtOnline
- MerchandiseOnline
- Recharge deskOnline
Activity
- Gate A openedDoors
- Crew check-in completeBefore doors
- Counter onlineBefore doors
- Device synchronisedEarlier
- Operational issue resolvedEarlier
01 — shown in the preview as Ticketing and arrivals
Create and sell
Publish events, manage ticket types and follow sales from one workspace.
02 — shown in the preview as Gates and entry
Run entry
Operate gates, validate tickets and monitor arrivals as they happen.
03 — shown in the preview as Counters
Power event commerce
Coordinate supported payments, recharge, food, merchandise and experience counters.
04 — shown in the preview as Crew, devices and activity
Stay in control
Keep queues, crews, incidents and device health visible as the event unfolds.
Already using HAP? Open your organiser workspace.
GOOD TO KNOW
Questions, answered.
The essentials for attendees and organisers.
HAP is a connected event platform for discovering, booking, experiencing and operating events.
No. Tickets bought on HAP arrive by email and appear in My Tickets. The app provides a richer event experience when available.
Supported HAP features can remain available locally and synchronise when connectivity returns. Availability depends on the event.
No. HAP Pay is available only at participating HAP-powered events.
HAP automatically initiates a full refund, including applicable fees and taxes, to the original payment method.
Explore HAP for Organisers or request a demo. We will help you understand how HAP fits your event.
